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Task 03 · Hands-on WX-HR-03 ~25 min

Build a shortlist.

Five people applied and you can interview two. Open each candidate’s CV and both references, read between the lines, then shortlist against the spec — not your gut. When you’re done, see who HR would call.

Watkins HR · Live vacancy

Customer Care Assistant

Answering customer calls, booking in jobs and keeping people updated — a busy, friendly team. Open each applicant’s CV and both references, then shortlist the two you’d interview.

Essential — must have

  • Friendly, clear phone manner
  • Organised & reliable
  • Right to work in the UK

Desirable — nice to have

  • Some customer or office experience
  • Full driving licence

Shortlisted 0 / 2 — read the documents, then pick two

HR would call
S Sam Whitfield

School-leaver, first office role. Volunteers at a charity shop.

Verdict: Meets every essential — both referees confirm reliable, organised and great on the phone. No paid experience, but that’s only desirable. A strong pick.
Not this time
J Jordan Blake

Experienced office administrator with the fullest CV of the five.

Verdict: Impressive experience on paper — but the short stints and both references point to attendance problems. Reliability is essential; experience can’t buy it back.
Not this time
A Alex Nowak

Detail-focused administrator. Rock-solid on accuracy.

Verdict: Superb accuracy and dependable — but both referees flag real discomfort on the phone, and this is a phone-first role. A maybe, not a top two.
HR would call
P Priya Sharma

Customer-service assistant who enjoys helping people.

Verdict: Ticks every essential and has customer experience too, with references to match. An obvious one to interview.
Not this time
C Charlie Okafor

Award-winning customer experience specialist. Six years’ experience.

Verdict: The strongest CV and glowing references — but the CV states they are not currently eligible to work in the UK. That’s a legal essential: can’t be shortlisted.

Made your call?

Lock in your two, see how HR would decide, then mark this complete. There’s rarely one perfect answer — but the essentials are non-negotiable, and the clues are all in the documents.

Lock in your shortlist to unlock.
WATKINS · WEX · HR · TASK 03
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