Handle the call.
The phone rings. It’s a real, live call — and every choice you make changes how it goes. Watch the customer’s mood as you respond, and try to bring the call to a happy ending.
Customer mood
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Made it through the call?
Get to the end of the call, then mark this complete to add the stamp to your punchcard. Try it a few ways — see if you can send the customer away happier than they arrived.
Finish the call to unlock. Done — you’re good to go.