A week in customer care, with the people who keep customers happy long after the work is done. Learn how to listen, solve problems, and turn a tricky call into a loyal customer.
Your buddy stamps each one off when you’ve cracked it. Any order. Mon-arrival pace.
Tap any “Open task” button to launch the activity. Your buddy stamps it off when you’re done — or use the Mark complete button below if your buddy’s already given you the nod.
Ten quick questions to see what you already know. No wrong answers — the point is to spot what’s new.
What genuinely good service feels like — and the small things that make it.
A real customer call, your call: choose how you’d respond and see how it lands.
A customer exchange with things gone wrong — click every service slip you spot.
Turn a tricky customer message into a reply that fixes it and keeps them onside.
Customer care has its own shorthand. Tap any term to see what it means.
Follow a customer from first enquiry to aftercare — every touchpoint on the way.
Sort a pile of enquiries to the right place — then see how many you got right.
The same ten questions. See how much more you know by the end of the week.